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Refund Policy

SOTC > Refund Policy

At Sofia Outreach Training & Counselling LMS, we strive to provide the highest quality training and counselling services. We understand that circumstances may change, and you may need a refund. This Refund Policy outlines the terms and conditions under which refunds are issued.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  • You have enrolled in a course or service through our LMS platform.
  • You submit a refund request within 7 days of payment (for digital courses or services) unless otherwise specified.
  • The course or service has not been fully accessed or completed by the user.

Note: Some courses or services may have specific refund timelines or conditions. Please check the course-specific terms before purchase.

2. Non-Refundable Situations

Refunds will not be provided in the following situations:

  • If you have completed more than 50% of the course content.
  • If you voluntarily cancel after the refund period.
  • If you fail to comply with the LMS terms of use.
  • For technical issues caused by your own device, internet, or software.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at [support email/contact form] with your course details and reason for the refund.
  2. Our team will review your request and confirm eligibility within 3–5 business days.
  3. Once approved, the refund will be processed using the original payment method.
  4. Please note, it may take 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Partial Refunds

Partial refunds may be provided in cases where:

  • You have partially accessed the course but still qualify for a refund.
  • The refund amount will be calculated based on the unused portion of the course or service.

5. Special Circumstances

In rare cases, refunds may be issued outside these guidelines at the discretion of Sofia Outreach Training & Counselling LMS management, such as:

  • Technical errors on our platform.
  • Duplicate payments.
  • Exceptional personal circumstances supported by valid documentation.

6. Contact Us

For any questions or concerns regarding refunds, please contact us at:

Email: info@sotcai.com
Phone: +91-9560756028
Address: SOTC Vardhman City 2 Plaza, 214, Asaf Ali Rd, Kalyanpura, Chandni Chowk, New Delhi, Delhi, 110002.