Security Policy

At Sofia Outreach Training & Counselling LMS, we are committed to ensuring the security, confidentiality, and integrity of the information you share with us. This Security Policy outlines the measures we take to safeguard user data, protect against unauthorized access, and maintain a safe learning environment.

1. Data Protection

• All personal and academic information collected through our LMS is stored on secure servers.
• Data is transmitted using SSL (Secure Socket Layer) encryption to prevent unauthorized interception.
• Regular backups are taken to ensure data recovery in case of system failure.

2. User Account Security

• Each user is responsible for maintaining the confidentiality of their login credentials.
• Users must not share their password or account with others.
• If any suspicious activity is noticed, users should immediately report it to our support team.

3. System Security Measures

We follow industry best practices to keep our LMS secure:

• Regular security audits and updates.
• Protection against malware, phishing, and unauthorized access attempts.
• Multi-layered firewall protection to prevent cyber threats.
• Limited access to sensitive data, only to authorized personnel.

4. Data Sharing & Confidentiality

• We do not sell or rent your personal information to third parties.
• Data may be shared only when legally required (e.g., by court order, regulatory authority).
• Confidential counselling-related data remains strictly private unless disclosure is mandated by law.

5. User Responsibilities

• Keep your devices updated with the latest security patches and antivirus software.
• Avoid logging in from public/unsecured networks.
• Report any security breach, suspicious email, or phishing attempt immediately to us.

6. Third-Party Services

Some services within our LMS may be provided through trusted third-party integrations (e.g., payment gateways, video conferencing tools). These partners follow their own security and privacy policies, and we ensure they meet our compliance standards.

7. Policy Updates

We may update this Security Policy from time to time to reflect technological updates, regulatory requirements, or organizational needs. Users are encouraged to review this page regularly.

8. Contact Us

If you have any questions about our Security Policy or suspect a security issue, please contact us at:

Email: info@sotcai.com
Phone: +91 9560756028
Address: SOTC Vardhman City 2 Plaza, 214, Asaf Ali Rd, Kalyanpura, Chandni Chowk, New Delhi, Delhi, 110002.