Shipping Policy
Welcome to Sofia Outreach Training & Counselling LMS. Since we provide online training programs, digital learning materials, and counselling resources, our shipping policy is designed to clarify how and when you will receive access to our services and products.
1. Nature of Products
- All our offerings (courses, e-books, video lectures, counselling resources, assessments, etc.) are digital in nature.
- No physical products are shipped.
2. Delivery Timeline
- Access to courses and digital content is provided immediately after successful payment confirmation.
- In some cases (like customized programs, counselling slots, or subscription-based services), access may take up to 24–48 business hours.
- You will receive confirmation and login/access details on your registered email ID and phone number.
3. Mode of Delivery
- Course access is delivered through your Sofia Outreach LMS account.
- Additional resources, if applicable, may be delivered via:
- Registered email ID
- Direct download links from our platform
- Access credentials shared within the LMS dashboard
4. Shipping Charges
- Since our services are digital, no shipping charges are applicable.
- Charges may only apply for additional support services (if opted separately), which will be displayed at checkout.
5. Order Tracking
- Users can track their purchases and available resources under “My Courses / My Account” section in the LMS.
- Email/SMS notifications are also sent upon successful enrolment or purchase.
6. Non-Delivery Issues
Please contact us if:
- You do not receive access to your course within the promised time.
- There is an error in login credentials or access details.
We will resolve the issue within 24–48 business hours.
7. Contact Us
For any queries related to delivery of digital products, please reach out to us:
Email: info@sotcai.com
Phone: +91-9560756028
Address: SOTC Vardhman City 2 Plaza, 214, Asaf Ali Rd, Kalyanpura, Chandni Chowk, New Delhi, Delhi, 110002.